Refund / Discount Process

For historical reasons orders cannot be voided or deleted from the system. Occasionally mistakes are made and a refund must be issued. To do so a manager must submit a new order with a negative value to be processed with the next billing cycle.

Process

Go to a "Dynamic Order Form" service as a manager Select the user the refund will be applied to Select the account the refund will be applied to Enter a line item that results in a negative number Submit the form Approve the created order for inclusion in the next billing cycle.