Refund / Discount Process

For historical reasons orders cannot be voided or deleted from the system. Occasionally mistakes are made and a refund must be issued. To do so a manager must submit a new order with a negative value to be processed with the next billing cycle. 
 Process 
 
 Go to a "Dynamic Order Form" (Often labeled "Line Item") service as a manager 
 Select the user the refund will be applied to 
 Select the account the refund will be applied to 
 Enter a line item that results in a negative number 
 Submit the form 
 Approve the created order for inclusion in the next billing cycle.